Fulfillment

Beyond Chat Support: Does Your 3PL Offer Instant Messaging?

August 5, 2020

Aliquam erat volutpat. Suspendisse potenti. Vestibulum sed diam ligula. Nulla cursus dignissim molestie. In luctus lobortis arcu, sit amet feugiat nunc blandit vel. Fusce elementum nisi purus, in malesuada nisi tincidunt sed. Duis libero dolor, congue et varius eu, placerat vel dui. Ut tempor augue vitae ex aliquam, non imperdiet augue pellentesque. Morbi in est cursus lectus molestie aliquam. Nunc quam orci, pharetra a ex ac, fringilla faucibus neque. Quisque ut dictum ex, finibus lacinia eros. Vivamus gravida ac velit nec molestie. Aliquam molestie nisl at justo sollicitudin, ut imperdiet lectus porttitor. Phasellus aliquet sapien ut libero mollis, sit amet fringilla augue bibendum.

Heading 1

Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. Vestibulum ultrices augue vel est rutrum, eu semper odio blandit. Cras dignissim, risus in accumsan consectetur, orci urna efficitur nulla, at aliquam ante velit a lorem.

Heading 2

Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. Vestibulum ultrices augue vel est rutrum, eu semper odio blandit. Cras dignissim, risus in accumsan consectetur, orci urna efficitur nulla, at aliquam ante velit a lorem.

Heading 3

Nulla congue libero eu libero efficitur, non fringilla dolor ultricies.

Heading 4

Nulla congue libero eu libero efficitur, non fringilla dolor ultricies.

Heading 5

Nulla congue libero eu libero efficitur, non fringilla dolor ultricies.

Heading 6

Nulla congue libero eu libero efficitur, non fringilla dolor ultricies.

Aliquam erat volutpat. Suspendisse potenti.

Heading 3

Fusce mollis posuere urna, at rutrum sapien tincidunt a. Praesent mattis mauris massa, vitae luctus nisi finibus eget. Ut scelerisque neque nisl, eget commodo lectus pretium non. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Praesent ac libero malesuada, ultricies magna sit amet, tempor sapien.

Cras varius ultrices ipsum id dictum. Suspendisse tincidunt mauris ligula, et dictum diam molestie sit amet. Vivamus nec egestas neque, in finibus est. Vivamus pretium euismod tellus et porta. Mauris tempor dui est, nec cursus nunc vehicula vel. Nullam fermentum convallis urna sit amet pharetra. Morbi ex ipsum, aliquam in tortor in, ultrices pretium nunc. Nullam auctor euismod nunc, non ornare lectus fringilla id. Nullam lobortis pharetra libero at accumsan. Morbi finibus ex vel ligula faucibus malesuada. Mauris id facilisis velit. Aenean et vulputate leo. Morbi in massa accumsan, congue felis non, accumsan ante.

Fusce mollis posuere urna, at rutrum sapien tincidunt a. Praesent mattis mauris massa, vitae luctus nisi finibus eget. Ut scelerisque neque nisl, eget commodo lectus pretium non. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Praesent ac libero malesuada, ultricies magna sit amet, tempor sapien.

Heading 3

Mauris id facilisis velit. Aenean et vulputate leo. Morbi in massa accumsan, congue felis non, accumsan ante.

  1. Lorem ipsum dolor sit amet, consectetur adipiscing elit.
  2. Sed hendrerit felis lacinia risus iaculis feugiat.
  3. Aliquam in lectus ac metus consectetur pellentesque lobortis nec orci.
  4. Nam nec tellus ullamcorper, consectetur massa in, tincidunt justo.

Fusce mollis posuere urna, at rutrum sapien tincidunt a. Praesent mattis mauris massa, vitae luctus nisi finibus eget. Ut scelerisque neque nisl, eget commodo lectus pretium non. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Praesent ac libero malesuada, ultricies magna sit amet, tempor sapien.

This is a quote block. Fusce mollis posuere urna, at rutrum sapien tincidunt a. Praesent mattis mauris massa, vitae luctus nisi finibus eget. Ut scelerisque neque nisl, eget commodo lectus pretium non. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Praesent ac libero malesuada, ultricies magna sit amet, tempor sapien.

Cras varius ultrices ipsum id dictum. Suspendisse tincidunt mauris ligula, et dictum diam molestie sit amet. Vivamus nec egestas neque, in finibus est. Vivamus pretium euismod tellus et porta. Mauris tempor dui est, nec cursus nunc vehicula vel. Nullam fermentum convallis urna sit amet pharetra. Morbi ex ipsum, aliquam in tortor in, ultrices pretium nunc. Nullam auctor euismod nunc, non ornare lectus fringilla id. Nullam lobortis pharetra libero at accumsan. Morbi finibus ex vel ligula faucibus malesuada. Mauris id facilisis velit. Aenean et vulputate leo. Morbi in massa accumsan, congue felis non, accumsan ante.

Fulfillment Partner Slacking?

Imagine this:

You are a growing eCommerce company that recently outsourced fulfillment. You need to make a last minute change to an order but you just can't seem to get in touch with your fulfillment partner. Panic sets in. . . freak outs happen. . . and your orders go out incorrectly before you even get to speak to the person that handles your account. Now you are stuck with returns, refunds, and damage to the integrity of your brand. Oh, and you have to foot the bill on all of these mistakes.

Unfortunately, this is an all too real scenario for eCommerce companies that use a fulfillment partner, and is exactly why ShipDaddy is the first 3PL to implement a direct chat system that connects you to your account representative as well as the people physically shipping your products. No, seriously, we are the only 3PL that does this.

^Unprecedented Access to your 3PL^

Slide Into ShipDaddy's DM's

Most fulfillment partners believe customer service consists of submitting an email ticket that can take days (if not weeks) to resolve. By the time you finally talk to someone who can help, the damage is already done. We all know the world of eCommerce moves ridiculously fast, which is why ShipDaddy offers a real-time customer support solution to match.

ShipDaddy’s dedicated Slack Messaging channels allow our partners to directly reach their account representative as well as the actual person handling and packaging their product! This type of customer service and control over your fulfillment is a truly unique offering in the 3PL eCommerce space.

Want to see it in action? Check out the video below:

One-Click Setup

You don't have to be a software engineer to integrate with our Slack communication system. In fact, we will do all of the setup for you and host a training call for you and your team. Once you are set up life is easy. We can share documents, calendars, invoices, images, tracking information, and more.

A huge bonus of having a dedicated Slack channel is that you will never again have to search through old emails to figure out what was said in that one conversation we had that one time about that one thing. . .

Want to Hear More?

Don’t be shy, we love to talk! Connect with us below and let us tell you more about our truly unparalleled Slack messaging customer service as well as all of the ways ShipDaddy can perfect your fulfillment process.

download