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Meet TopspinPro

TopspinPro designs and manufactures innovative training aids for tennis, pickleball, and padel players, helping athletes of all skill levels improve their technique through better mechanics and consistent practice.

As the brand continued to grow, the U.S. market quickly became a major focus, eventually accounting for nearly 70% of its retail sales. With increasing order volume, a growing SKU count, and high expectations for customer experience, TopspinPro needed a fulfillment partner that could support its expansion without slowing the business down.

The Challenge

Before partnering with ShipDaddy, TopspinPro worked with a large, internationally recognized 3PL. While the provider offered broad network coverage and capable software, the day-to-day experience fell short.

Customer service felt robotic and transactional, communication was often frustrating, and rigid policies made it difficult to resolve issues efficiently. As operations became more complex, TopspinPro found it increasingly difficult to get the responsiveness and flexibility they needed to support their customers and internal teams.

They weren’t just looking for another warehouse. They needed a fulfillment partner that could combine operational reliability with real human support.

The ShipDaddy Solution

ShipDaddy stood out for its people-first approach and willingness to adapt to TopspinPro’s needs. From the first interaction, the ShipDaddy team demonstrated care, responsiveness, and a clear commitment to building a true partnership.

With ShipDaddy, TopspinPro gained:

A dedicated account team that communicates quickly and clearly
Smooth, reliable inbound processes without the headaches experienced at previous warehouses
Fulfillment support that complements and enhances TopspinPro’s customer service experience
A partner that is flexible, approachable, and invested in long-term growth

Rather than navigating rigid systems and slow responses, TopspinPro now works with a team that understands its business and moves at the same pace.

The Results

Since switching to ShipDaddy, TopspinPro has seen meaningful improvements across its U.S. distribution operations. Inbound inventory moves seamlessly, customer delivery inquiries are resolved faster, and the operational stress that once weighed on the team has largely disappeared.

ShipDaddy’s support has helped TopspinPro maintain momentum as it expands its U.S. presence and introduces new products, all while delivering a stronger customer experience.

Olivia shared her appreciation for the partnership, describing ShipDaddy as a “true partner” and expressing gratitude for the team’s hands-on support. She even noted that she would “sign up immediately” if ShipDaddy expanded into Europe, a strong endorsement of the trust and confidence built through the relationship.

Ready to make your move?

‍Looking for a 3PL that doesn’t just hear you but listens? Let’s talk fulfillment.

Why TopspinPro Switched 3PLs to Support U.S. Growth

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Meet TopspinPro

The Challenge

The ShipDaddy Solution

The Results

Ready to make your move?